Customer Assistance Representative

The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner. Accepting, checking and tagging customers’ baggage at kiosks. Processing and completing credit card baggage transactions at kiosks. Assisting customers with self-service kiosk check-in and kiosk baggage processing. Queuing lines in ticket counter areas. Accepting and activating customers’ self-tagged baggage. Performing clearance and verification of documents at kiosks. Possibly performing additional related duties as deemed operationally necessary by management in with the collective bargaining agreement.