Part-Time Remote Call Centre Representative

About the Role

We are looking for a dedicated and customer-focused Part-Time Remote Call Centre Representative to join our growing team. This is a vital role where you will be the first point of contact for our customers, providing them with timely and effective assistance from the comfort of your home office. We are seeking someone who is a great listener, a clear communicator, and has a knack for solving problems with a positive attitude. This position offers a flexible schedule and is perfect for someone who excels in a fast-paced environment and is passionate about providing exceptional service.

Key Responsibilities

• Customer Interaction: Professionally handle a high volume of inbound and outbound calls from customers.
• Information Provision: Answer customer inquiries and provide accurate information regarding our products, services, and policies.
• Problem Resolution: Skillfully diagnose and resolve customer issues and complaints, escalating to the appropriate department when necessary.
• Data Entry: Accurately log all call details, customer information, and resolutions into our customer relationship management (CRM) system.
• Quality Assurance: Adhere to all company guidelines and scripts to ensure the highest standard of service and customer satisfaction.

Qualifications & Skills

• Proven experience in a call centre, customer service, or a similar customer-facing role.
• Exceptional verbal and written communication skills with a clear and professional phone demeanor.
• Strong active listening skills and the ability to empathize with customer needs.
• Excellent problem-solving abilities and a knack for thinking on your feet.
• Proficiency with computer systems and the ability to navigate multiple applications simultaneously.
• A quiet and distraction-free home office setup with a reliable high-speed internet connection.
• High school diploma or equivalent.

Benefits

• Flexible part-time working hours.
• The convenience and comfort of a remote work environment.
• Paid training and ongoing professional development opportunities.
• A collaborative and supportive team culture.
• Opportunities for career progression within the company.